Grizzly'sQuest Privacy Policy

At Grizzly'sQuest, we are committed to protecting your personal data and respecting your privacy while you enjoy everything Grizzly'sQuest Casino has to offer. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, register an account, or play any of the games available through our platform. By using our services, you agree to the practices described below.

Who We Are

Grizzly'sQuest Casino is owned and operated by Baytree Interactive Ltd, a company registered in Guernsey and part of the Cityviews Group of casinos. We are licensed and regulated by the Kahnawake Gaming Commission, and our games are independently audited by eCOGRA. As the data controller, we are responsible for ensuring that any personal information you share with us is handled lawfully, fairly, and transparently.

Information We Collect

When you create an account or search for terms like "Grizzly'sQuest casino login" or explore our games, we collect various categories of information to provide and improve our services. We gather this information directly from you, automatically through your use of our site, and occasionally from third parties such as payment processors or verification agencies.

• We collect registration data, including your name, date of birth, address, email, and phone number
• We record payment details when you make deposits or withdrawals through Visa, Mastercard, Interac, Instadebit, PaysafeCard, MuchBetter, Apple Pay, or bank transfer
• We track your gaming activity, including bets, wins, session duration, and game preferences, to improve our services and detect irregular patterns
• We store copies of identification documents, proof of residence, and proof of ownership of payment methods when verification is required
• We collect technical data such as your IP address, device type, browser information, and location to verify your eligibility and prevent unauthorized access

Why We Collect Your Information

We use your personal data for several legitimate purposes connected to operating Grizzly'sQuest Casino responsibly and securely. Here at Grizzly'sQuest, we rely on this information to verify your identity, process transactions, prevent fraud, and comply with our licensing obligations under the Kahnawake Gaming Commission.

• We use your data to open, manage, and maintain your player account
• We process your payment information to handle deposits and withdrawals accurately
• We verify your identity and location to confirm you meet our eligibility requirements, including age and residency restrictions
• We monitor account activity to detect suspicious behavior, prevent VPN circumvention, and protect against fraud
• We use contact details to send account notifications, promotional offers, and updates about our Welcome Bonus and other promotions

Legal Basis for Processing

Our processing of your personal data is based on several legal grounds. We process information to perform our contract with you as a registered player, to comply with legal and regulatory obligations, and, where applicable, based on your consent for marketing communications. You may withdraw consent for marketing at any time by contacting our support team.

How We Share Your Information

We do not sell your personal data to third parties. However, we may share information with select partners to operate Grizzly'sQuest Casino effectively and lawfully.

• We share payment data with our payment agent, Digiprocessing Limited, and with banks or card providers to process transactions
• We disclose information to regulatory bodies, including the Kahnawake Gaming Commission and eCOGRA, when required for compliance or dispute resolution
• We may share data with verification and anti-fraud service providers to confirm your identity and location
• We may disclose information to law enforcement authorities where legally required
• We share limited data with our game providers, including Games Global, Pragmatic Play, and other studios featured on the Apricot platform, solely to deliver gameplay functionality

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including regulatory recordkeeping requirements. If your account becomes inactive for more than six consecutive months, we may apply an administration fee, and eventually, in accordance with our terms, unclaimed balances may be forfeited. Even after account closure, we may retain certain records for legal, tax, or dispute-resolution purposes.

Data Security

We at Grizzly'sQuest take data security seriously and use industry-standard technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. All sensitive data, including payment details, is encrypted during transmission. Access to your personal information is restricted to authorized personnel who need it to perform their duties.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. Our Grizzly'sQuest team is committed to helping you exercise these rights wherever applicable.

• You may request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You may request deletion of your data, subject to our legal and regulatory retention obligations
• You may object to certain types of processing, including direct marketing
• You may request a copy of your data in a portable format where technically feasible

To exercise any of these rights, you can contact our support team through live chat or email, available 24/7 through our Help Centre.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our site, remember your preferences, and analyze how visitors interact with Grizzly'sQuest Casino. This includes tracking sessions related to searches such as "Grizzly'sQuest casino games" or "Grizzly'sQuest app" so we can better understand player interests and improve our offerings. For more details, please refer to our separate Cookie Policy.

International Data Transfers

As part of the Cityviews Group, which operates multiple casino brands, your data may be transferred and processed in jurisdictions outside your country of residence. Whenever we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information consistent with this policy.

Restricted Jurisdictions

We do not accept accounts, bets, or financial transactions from residents of certain restricted countries and regions, including Ontario and Alberta in Canada. If you attempt to register or play from a restricted location, we may collect and process additional verification data to confirm your eligibility, and any attempt to circumvent these restrictions using a VPN may result in account closure and forfeiture of winnings.

Responsible Gaming and Your Data

We use certain personal data to support responsible gaming tools, including deposit limits, session reminders, and self-exclusion requests. This information helps us work with organizations like Gordon Moody to promote safer play across our platform.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of Grizzly'sQuest Casino after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please reach out to our support team via live chat or email through our Help Centre, available 24/7. For formal privacy-related complaints, you may also contact us through the designated complaints channel, and we will respond within the timeframes outlined in our Terms and Conditions.